Shipping policy
Last updated: October 16, 2026
Thank you for shopping with Jace Cameron. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Pre-Orders
Pre-order items ship on or around the estimated date listed on the product page. If your order contains both pre-order and in-stock items, the full order may ship together once all items are available. If a pre-order is delayed beyond the estimated date, you will be notified and given the option to cancel for a full refund.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Order Tracking
When your order ships, you will receive a confirmation email with tracking information, where available. Tracking information may take time to update after it is issued.
Shipping destinations
We currently ship within the United States only.
Address accuracy
Please review your shipping address carefully at checkout. Contact us as soon as possible if a correction is needed. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout.
Lost, damaged, or delayed packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos, as outlined in our Return and Refund Policy. If your package is delayed or appears lost in transit, contact us and we can look into it with the carrier. Once a carrier marks an order as delivered, we are not responsible for packages that are lost or stolen.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at jacecameronstore@gmail.com.